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AI Sucks Without Systems

I met an electrical contractor last year who told me his whole team was using AI.


I asked him how it was going.


"Honestly? It's a mess."


Every single employee had a ChatGPT account.

Everyone was using it differently.

No standard prompts.

No company context loaded in. No guardrails.

Just 12 people typing random questions into a generic chatbot and getting generic answers back.


His project coordinator was using it to write emails.

His foreman was asking it scheduling questions.

His estimator was trying to get it to build quotes.


None of it talked to each other.

None of it knew anything about his business, his clients, his pricing, or his crew.


It was just 12 people having 12 separate conversations with a tool that had no idea who they were.

That's not AI adoption.

That's chaos with a chat window.


Here's what we did instead using Genspark(www.genspark.ai):


Step 1:

Built one company Hub. Everything about the business loaded into a single shared workspace. Company overview, services, pricing structure, client communication standards, crew details, common project types. Loaded once. Available to everyone. Always on.


Step 2:

Created role-specific agents. The project coordinator got an agent built around client communication and scheduling. The estimator got one trained on their pricing model and scope templates. The foreman got one focused on daily site coordination and reporting. Same AI platform. Different tools for different jobs.


Step 3:

Built standard prompts for the most common tasks. Instead of everyone typing random questions, we built a library of tested prompts for the work they do every day. Estimate requests. Client update emails. Crew briefings. Change order documentation. Copy, customize, send. Thirty seconds instead of thirty minutes.


Step 4:

Set the guardrails. Every agent knew the company voice, the pricing minimums, the legal language that had to appear in contracts, and the things nobody should ever promise a client without a sign-off. The AI couldn't go rogue because the boundaries were already built in.


The result?

12 people. One brain. Zero chaos.


Every output sounded like the company.

Every estimate followed the same logic.

Every client email hit the right tone.

And the owner stopped spending his evenings fixing what his team created during the day.


That's not a chatbot.

That's infrastructure.


The framework any small business can copy:

One Hub with your company DNA loaded in.

Role-specific agents for your key people.

A prompt library for your most repeated tasks.

Clear guardrails so nothing goes off-brand or off-policy.


This will save you endless Ai chaos.


The difference was never the AI.


It was always the system behind it.


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© 2024 by Shamus Dowler. 

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